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Frequently asked questions
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Frequently Asked Questions
Booking & Traveler Info
Where is my flight booking?
Your flight booking details can be found in your confirmation email or your account dashboard.
When do I add my passport/ID details?
You can usually add passport or ID details during online check-in or via the airline's manage booking section.
Can I book tickets for a child traveling alone?
Yes, many airlines offer unaccompanied minor services. Check directly with the airline for age and fee policies.
How should I enter my name in the traveler details?
Enter your name exactly as it appears on your passport or ID to avoid issues during check-in.
Can I add my frequent flyer number?
Yes, you can add it during booking or later via the manage booking section of the airline.
How do I book for a big group?
Use the airline's group booking option or contact their support for special group fares and assistance.
Can I add an infant to my booking?
Yes. Most airlines allow infants (under 2 years) to travel on a parent's lap for a reduced fee.
How do I make a booking for an infant?
Select the infant option during booking and provide required details. Infant fees and rules vary by airline.
Payment & Fees
How do I pay?
You can pay using a credit card, debit card, or other accepted methods shown at checkout.
Can I pay in installments?
Some booking platforms offer installment payment options. Look for this at the payment step.
Do you charge credit card fees?
Some airlines may charge a small fee for credit card payments. This will be shown before payment.
Can I get an invoice?
Yes, invoices can typically be downloaded from the booking confirmation page or emailed upon request.
Check-In & Boarding
How do I check in for my flight?
You can check in online via the airline's website or app, typically 24–48 hours before departure.
Where can I find my boarding pass?
Once you've checked in, your boarding pass will be emailed to you or available in the airline’s app.
What's a self-transfer flight?
A self-transfer flight requires you to collect your baggage and check in again for your next flight.
Is my booking ATOL protected (UK Customers Only)?
ATOL protection applies to packages including flights and accommodations. Check your booking confirmation for details.
Ticket Changes & Cancellations
Can I change my flight?
Yes, depending on the fare rules. Flexible tickets allow changes with minimal fees.
Can I cancel my flight?
Yes, though fees may apply depending on your fare type. Use the Manage Booking option or contact support.
Can I change the name on my ticket?
Most airlines don't allow name changes. Some may allow minor corrections. Contact customer service for help.
How can I use my flexible ticket to change my flight?
Visit Manage Booking, select your flight, and choose the new date/time. Flexible fare rules apply.
How do I cancel my flight with Cancel for Any Reason?
Go to Manage Booking and select the cancellation option under CFAR. Submit your request within the eligible period.
Does the 24-hour cancellation rule apply to my flight booking?
Yes, if your flight is booked at least 7 days in advance, you can cancel within 24 hours for a full refund.
Refunds & Vouchers
What does the refund process look like?
Refunds depend on your fare type and airline policy. Most begin processing after a cancellation request is submitted.
How long is the refund process?
Refunds usually take 7–10 business days but can vary based on the airline and payment method.
I received a voucher/open ticket. How does it work?
You can use the voucher code when booking your next flight. Terms and validity vary by airline.
Do I get a refund if my flight is canceled?
If the airline cancels your flight, you are typically entitled to a full refund or a voucher.
Flight Info & Support
What are SMS updates?
SMS updates are notifications sent to your phone regarding flight status and booking confirmations.
I can't find my confirmation email. What should I do?
Check your spam or junk folder. You can also log into your account to view booking details.
Where can I find my flight ticket?
Your ticket is typically sent via email. It can also be accessed through the airline's app or website.
Will my layover give me enough to get to the next flight?
Airlines usually ensure minimum connection times are met. Allow extra time if you're self-transferring.
How do I know if my flight is on time?
Check the airline’s website or app for live updates. You may also receive notifications via SMS/email.
Why did my flight time change?
Schedule changes can occur due to operational needs. Always review your flight details before departure.
Why can't I see the changes I made in the flight booking details?
It may take some time for changes to reflect. Try refreshing the page or checking your email confirmation.
How do I make a travel insurance claim?
Contact your insurer directly with your booking reference, receipts, and any documentation about the disruption.
Why is Ryanair asking me to verify my identity?
Ryanair may ask for identity verification to confirm passenger details or complete check-in online.
I misspelled a traveler's name. Can I correct it?
Minor corrections may be allowed. Contact customer support immediately to request changes.
How can I request special assistance?
You can request assistance during booking or via the airline’s support center before your travel date.